We look after your system continuously, not once it breaks

Until now it worked like this: you got in touch when something stopped working and waited until we had time. A retainer flips that around — we look after the system continuously, you have a guaranteed response time and you know what it costs each month.

Every tier includes

• Hosting, domain and uptime monitoring
• Backups, and verification that they can be restored
• Security and maintenance updates
• Getting and keeping you ready for e-invoicing 2027

An hour included in the retainer costs you €20.00 (Support) and €18.20 (Partner) — less than an hour beyond it, and the higher the tier, the cheaper it gets.

Without a retainer nothing changes: €35/h and your turn depends on when you get in touch.

Prices are final — we are not VAT registered, nothing is added on top.

How it works

• You send requests to info@it-dk.sk; support runs on business days, 8:00–16:00.
• The response time is when we get back to you and start working on it. How long the fix takes depends on what it is — that we cannot promise in advance.
• We track time in quarter-hour increments and you can ask for a breakdown at any time.
• When the included hours run out, we tell you before doing anything beyond them. Nothing is invoiced without your approval.
• Unused hours do not carry over. You are paying for availability and for the system running, not for buying hours up front.

What the retainer does not cover

Development of new features, migration to another system, hardware, training, third-party licences and repairs after someone else's changes. We can do all of it as a separate project at an agreed price.

Which tier fits you? Get in touch and we will send a one-page open-ended contract with one month's notice — if it stops making sense, you can end it any time.